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What Is a Service Level Agreement? A Complete Guide to SLAs
A business relationship can begin with optimism. A company hires a technology provider, logistics partner, consultant, cloud platform, telecommunications operator, or other service provider. Everyone agrees on the broad objective. The provider will deliver a service, and the customer will receive the expected results. But what happens when expectations collide with reality? A system goes offline. A support ticket sits unanswered. A delivery misses its agreed window. A critical application performs below expectations. A customer needs urgent assistance but discovers that “urgent” means something entirely different to the supplier. This is where a Service Level Agreement, commonly abbreviated as SLA, becomes important. An SLA turns general expectations into measurable commitments.…
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What does ecommerce want from logistics?
The first commandment for all companies is to respond to the needs of their customers. But knowing your wishes is something that is becoming more difficult every day, due to the constant change that society and business are going through. And if there is any paradigmatic example of dizzying changes and evolution, that is electronic commerce. In order to respond to what ecommerce customers want, the eCommerce Observatory and Tipsa (our parcel distribution network) have surveyed the 20,000 Observatory subscribers to find out their opinion. Its objective: “to obtain a wide sample that allows obtaining results that reflect the current reality of logistics and its relationship with the evaluation of…
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11 logistics myths that need to be disproved
We live surrounded by myths. That we only use 10% of our brain, that neurons cannot regenerate, that there is one hemisphere of the brain that predominates over the other and that makes us more artistic or more rational, that listening to Mozart makes us more intelligent… And all they are fake. Therefore, it is not surprising that logistics and supply chain myths also exist. If you do not want to fall into them and avoid problems, review the eleven that we have collected in this article. The myths of logistics 1.- We can only improve what we manage, not what we subcontract In this typical idea hides only a…
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Is your shipping company good? Seven ways for you to know
Companies that need to deliver merchandise know how important it is to have a supplier that is a true partner and help on a day-to-day basis. However, how can we know if the shipping company we are working with is the right one? What should we look at in order to know if it is really adding value to us? In this week’s article we are going to give you some clues so that you can pull the thread and find the answer in your case. Seven points to look at in your shipping company 1.- Is it proactive and does it give you ideas to improve? A good shipping…
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